Songplates values your privacy.
- WHAT INFORMATION DO WE COLLECT ABOUT YOU AND WHY?
We collect information directly from you as a user of our Site and Services, such as when you use our Services to create or buy products that are uniquely you, sign up to receive special offers from us or register for an account with us. We also collect certain information automatically through your use of our Site or Services. Often, you choose what information to provide, but sometimes we require certain information for you to use and for us to provide you the Services.
1.1. Personal information you provide.
The term “personal information” refers to any information relating to an identified or identifiable individual, or as defined under applicable law.
The kinds of personal information that we collect depend on the types of products and Services you use. We collect personal information directly from you, such as:
Registration and account set up data: When you sign up to use our Services, you may provide us with your name (first and last), email address, date of birth (month/date), and a password to access your Songplates account. We use this information to create your [website name] account, where all of your content, creations, and other activities are stored. We also use this information to help verify your identity, account and account activities to ensure the safety and security of your transactions. We use your date of birth to provide you discounts and other Services that may be of interest to you on your birthday.
Payment details when you complete a purchase: When you complete or authorize a purchase or similar transaction, we will ask for your email address, payment information, including a credit or debit card number, name (first and last), an expiration date for your credit or debit card, shipping and billing information. We may also ask you to provide your phone number.
We use third-party payment processing companies to process your payment information. This information is used to fulfill your order, and to make your shopping experience easy and efficient. Specifically, we display your delivery and billing address (es) to you during the order process so you can confirm they are correct. We also use your delivery and billing address for address verification, and include them on our invoices to assist our production partners with the shipping and handling of your order. We may print your phone number on the shipping label of your package so that the courier may contact you in the event there’s a difficulty delivering your package.
We store your shipping and billing addresses, so you won’t have to input them every time you make a purchase.
Songplates does NOT store your full credit card number or CVV.
Payment details when you sell products: If you choose to sell products on Songplates ’ Site – whether on our marketplace or when you open a shop – we collect information such as your shop name, billing and payment information including your name (first and last), physical address, country of residence, phone number, your payment preference (e.g., via PayPal or mailing address), and date of birth in order to verify your identity, provide this service to you and comply with applicable law. If you choose to receive a commission on your sales, we also require your Social Security Number or Tax Identification Number (if receiving payment as an individual) or business name and Tax Identification Numbers (if receiving payment as a business) in order to verify your identity and comply with applicable law.
Contact information: When you contact us, we may collect your name (first and last), email address, or telephone number, order or product numbers (if any), store IDs/member numbers, and any other personal information you voluntarily provide. We use your contact information to send you newsletters, share news about new products, features, and Services, respond to your requests and inquiries, or reach out to you about issues and questions about your account.
Your photos or images: When you upload content or create products using the Services, we may collect the images that you upload. You may include image titles, and captions, and the date and time of upload.
Community postings: You can post information in Songplates blogs, forums, or other public posting areas. Any information you disclose is available to anyone with internet access. You do not have to use these features, but if you do, please use common sense and good judgment when posting in these community spaces or sharing your personal information with others through the Services.
BE EXTREMELY CAREFUL WHEN DISCLOSING INFORMATION IN PUBLIC POSTING AREAS. BE AWARE THAT ANY PERSONAL INFORMATION THAT YOU CHOOSE TO SUBMIT THERE CAN BE READ, COLLECTED, OR USED BY OTHERS, OR COULD BE USED TO SEND UNSOLICITED MESSAGES TO YOU. WE ARE NOT RESPONSIBLE FOR OTHERS’ USE OF INFORMATION THAT YOU DISCLOSE IN PUBLIC POSTING AREAS INCLUDING, BUT NOT LIMITED TO, CHAT ROOMS AND FORUMS. ANY INFORMATION YOU DON’T WANT OTHERS TO KNOW SHOULD NOT BE POSTED PUBLICLY.
Songplates reserves the right to remove content or other postings from community spaces for any reason, but we generally do not do so, and your posts may remain public after your account is closed. You are responsible for the personal information that you choose to post in community spaces through the Services.
Another [website name] member may follow your public activity on the Site, such as when you add an item to your public Favorites. You may choose to make certain activities private through your account settings.
Information you provide to us when completing our surveys: If you choose to complete any of our surveys, you may share your name, email address, age, gender, answers to our surveys or comments and other information you choose to provide us in the comment fields. Our surveys are designed to collect your feedback in order for us to continually improve our Services. Participation in our surveys is completely voluntary. You choose whether to participate, and what to disclose. If you participate in a survey, your responses may be shared with third-parties we hire to conduct our surveys. We also may contact you for additional information needed to solve any issue you identify in your survey responses. We may also contact you in response to your request for help.
Employment information (job applicants): When you apply for a position with us, we also collect information about you including your name, address, resume/CV, educational details, prior experience and qualifications and any other information you choose to provide. [Website name] is an equal opportunity employer.
1.2. Personal information we collect about you from others.
We may receive information about you in connection with certain [website name] features. For example, we collect your personal information (phone numbers and email addresses) when someone invites you visit the Site or a [website name] member uploads your photo or other images.
We may receive information about you and your interaction with the Services from our third-party business partners, and we may combine it with information we already have about you. We use this combined information to update, expand, and analyze our records about you; identify potential new customers; and create advertising tailored to your interests.
1.3. Other information we automatically collect.
Like many other websites, as you navigate through and interact with our Site and Services, we may use automatic collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:
Browsing history: We also collect the following information about your use of our Services: the types of content that you view or interact with, and the frequency and duration of your activities on the Services. While permission for us to collect this information is not mandatory, our access to this information is essential to helping us improve the Services’ functionality, generate web analytics, improve our product and Services offerings, and troubleshoot problems.
Mobile app: Depending on your permissions, if you download and use our mobile app we may collect or access certain information from your mobile device including:
- Your contacts so you can select a chosen contact to ship your order to. Once you select a contact from your mobile device, that contact’s information will be stored in our database and their address will used for delivery of your order; and
- Your phone number, entered by you in response to our request and stored in your account data, as required for shipping in some countries and for retail pickup orders for all countries we serve.
We use this information to provide the Services and for marketing purposes including, but not limited to, sending you push notifications about unfinished transactions, unused credits, or order status. With your permission, we may also send you information via push notifications regarding discounts, special offers, and new product alerts. Depending on your device, push notifications may be turned on by default. You can opt out of push notifications at any time by adjusting your device settings. Your mobile number’s use is limited to what is described in this document.
- IF YOU FAIL TO PROVIDE PERSONAL INFORMATION
Where we need to collect personal information by law, or under the terms of a contract we have with you, and you do not provide the information requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or Service you have with us. We will notify you if this is the case at the time.
- HOW DO WE USE YOUR INFORMATION?
Songplates uses the personal information in a number of ways and only when it has a legal basis to do so as set forth below.
Performance of a contract: We process your personal information in order to fulfill a contractual agreement with you when you use our Services. This may include:
- establishing an online account at your request;
- processing online purchase orders;
- Tracking and keeping you informed about the status of your order (including to send you transactional emails notifying you about your orders, account information, changes to the Services, updates to our online documents, and other matters as required by law. You may not opt-out of transactional emails);
- Providing customer service (e.g., answering your questions or responding to a request through phone, email or online chat). Please note that phone conversations and online chat sessions may be monitored or recorded in accordance with applicable law.
Legitimate business reasons: We process personal information described above when we have legitimate business reasons to do so, pursued by us or a third party, as long as it is does not override your interests, rights and freedoms. This may include:
- operating, maintaining, and improving our Services and our products
- performing analytics to diagnose problems or analyze use of our Services;
- allowing you to interact with certain third-party content service providers;
- allowing you to participate in interactive features of our Services when you choose to do so,
- administering online surveys or special offers from us or through our third-party business partners,
- internal record keeping;
- enhancing other information we have about you to help us better understand you and determine your interests;
- enforcement of our corporate reporting obligations and Terms and Conditions; and
- Aggregating and/or anonymizing personal information. We may aggregate and/or anonymize personal information so that it will no longer be considered personal information. We do so to generate other data for our use, which we may use and disclose for any purpose.
- for fraud prevention, public safety; and
- To comply with law (e.g., tax and accounting), regulation, court order, subpoena, or other legal process.
With your consent: We process your personal information (including your name, email address, or physical address/telephone number) when we have your consent to do so. This includes:
- to communicate with you by email, postal mail, push notifications and/or SMS text in order to send you promotional offers, newsletters, information on us, our Services, and other marketing communications in accordance with your preferences;
- to conduct customer research; and
- To identify your preferences so we can notify you of new or additional products, services, and promotions that may be of interest to you.
We also process your personal information in order to enter into a contract with you, including considering an application for employment, including review of your supplied resume. The data may be saved in our files for future review and consideration. The data will be shared internally on a need-to-know basis, and will not be given to any third parties other than our service providers who process data on our behalf.
If you do not want us to use your personal information, for example, to send you newsletters or directly market our products of services, you can withdraw your consent and opt out at any time by contacting us at the details in Section 16 below.
We will only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us at the details in Section 16 below.
Cookies: Like most companies, we may collect some information from you through a “cookie.” “Cookies” are small bits of data cached or stored on your computer based on your internet activity. They can be placed on your computer both by us and by third parties with whom we have a relationship, such as web analytics services and advertising network services. Cookies help us track and understand how individuals use and interact with our Services and to otherwise help us manage our Services.
- HOW DOES SONGPLATES SHARE YOUR INFORMATION?
Service providers: We use third-party service providers, independent contractors and other affiliates that perform functions on our behalf. Examples include performing payment processing, marketing and advertising, fulfilling orders, custom-printing, order processing, analyzing data, and product distribution for us. We share your personal information described above including your contact details and financial information with these third-parties solely for the purpose of providing and improving our Services and products. We only provide these entities with the information necessary for them to perform these services and functions on our behalf. These entities are required, as data processors, to protect your personal information from unauthorized access, use, or disclosure.
By you on community posts: You may opt to post on [website name]’ community forums, profile pages and blogs, and other services to which you are able to post information and materials. Please note that any information you post or disclose through these services will become public information and may be available to visitors to the Site and to the general public.
Other third parties: We share your information with unaffiliated third-parties (including social media platforms and apps), agents, and/or independent contractors who help us maintain the Services and provide other services including, but not limited to customer service, data analytics, marketing and advertisement, customer communications, research and surveys, entry collection, contests, sweepstakes and other promotions. We seek to ensure that they will use your information solely for the purpose of providing the services for which they are responsible. Our Services use social plug-ins by the following providers, which may or may not be available to you based on your location:
Legal needs: We may disclose your personal information: as required by law, such as to comply with a subpoena or similar legal process; when we have a good faith belief that disclosure is necessary to protect our rights or property, protect your health and safety or the health and safety of others, investigate fraud, or respond to a government request, or to allow us to pursue available remedies or limit the damages that we may sustain.
Reorganization, merger or other sale or transfer: We may disclose your personal information in connection with a merger, acquisition or sale of all or a portion of our business or assets (including in connection with any bankruptcy or similar proceedings).
Aggregate and De-Identified Information: We may share aggregate or de-identified information about users with third parties for marketing, advertising, research or similar purposes.
- WHAT ABOUT THIRD-PARTY LINKS?
- HOW DO WE PROTECT YOUR PERSONAL INFORMATION?
Songplates takes appropriate steps to manage the privacy of your personal information and the security of the Services. We have implemented commercially reasonable administrative, technical, and physical security controls that are designed to safeguard personal information. Nonetheless, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, [website name] cannot guarantee the security of your personal information. If you have any questions about the security of our Site, you can contact us at the contact details provided below in Section 16.
You should take steps to protect against unauthorized access to your password, mobile device, and computer by, among other things, signing off after using a shared computer, choosing a robust password that nobody else knows or can easily guess, changing your password over time, and keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised passwords or for any activity on your account via unauthorized password activity, except where otherwise required by applicable law.
- HOW LONG DO WE RETAIN YOUR PERSONAL INFORMATION?
We may also retain your payment information for recordkeeping purposes and/or to complete transactions (e.g., when you make a purchase), and you may not be able to change or delete the personal information you provided until after completion of such purchase. For more information on how to close or delete your account, please visit Section 10 below.
- WHAT CHOICES DO YOU HAVE ABOUT HOW WE USE AND DISCLOSE YOUR PERSONAL INFORMATION?
Transactional emails: We occasionally send transactional emails notifying you about your orders, account information, changes to the Services, updates to our online documents, and other matters as required by law. You may not opt out of transactional emails.
Commercial marketing emails: We may send you marketing communications from time to time. If you are in the EU and you are our current or former customer, we may send you commercial marketing emails relating to products or services similar to those which have been previously purchased by you. You can also opt in to receive from us other types of commercial marketing communications. Regardless of your location, you can always stop marketing communications by unsubscribing as instructed in each email, or by contacting us , or by changing your preferences in your [website name] account settings page.
Traditional marketing mail: Depending on where you live, you may receive marketing communications from us by post. You can stop these communications by contacting customer support for your region.
Push notifications: You can opt out of receiving push notifications using your mobile application or device settings. Opting out of push notifications may impact the functionality of our Services.
Platform Out-Opt Tools: Google and Facebook offer opt-out features that let you opt out of using your information for interest-based advertising:
Google: You may prevent your information from being used by Google Analytics by downloading and installing the Google Analytics Opt-out Browser Add On.
You can also learn more about the options available to you to limit third party advertisers that use tracking or targeting tools in connection with our Services:
- Opt Out of Interest Based Advertising (National Advertising Initiative);
- Your Ad Choices (Digital Advertising Alliance);
- Your Online Choices (European Interactive Digital Advertising Alliance);
- For mobile add users, check out participating members of the Digital Advertising Alliance by installing the mobile app and selecting the user’s choices.
Do not track: Currently we do not alter our data collection and use practices in response to Do Not Track signals.
- HOW CAN YOU MANAGE OR DELETE YOUR INFORMATION?
Information that you provide during registration is available in your Songplates online account. You must enter your email address and password to access your account.
Updating account information: You may correct, amend or update profile or account information at any time by adjusting that information in your account settings. If you need further assistance correcting inaccurate information, please contact us at s[email protected]
Account closure: You can close your Songplates account at any time by accessing your account settings. If you request to close your account, we will disable all access to your account. Your account information, including any designs, will not be accessible to you, but we will archive your account in case you want to rejoin or re-activate your account in the future.
Account deletion: If you request to delete your Songplates account, we will remove personal information from your account. Your account will not be accessible to you even if you choose to rejoin or reactivate your account at a later date.
Please note however, that information necessary for the purposes of maintaining business records regarding a deleted or cancelled account, including records of credit transactions and account ownership, will be retained in accordance with applicable law. Please see Section 8 regarding our data retention practices for more information.
- DO WE TRANSFER PERSONAL INFORMATION INTERNATIONALLY
The personal information and other information that we collect from you will be transferred to, and stored in the United States. It also may be processed by staff operating outside the EU/EEA who works for us or other entities acting as data processors processing data on our behalf. This includes staff and providers engaged in, among other things, the fulfillment of your request or order and the provision of support services. More information on to whom your data is disclosed can be found in Section 5.
With respect to personal information received or transferred pursuant to the Privacy Shield Frameworks, Songplates is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission.
We will provide an individual opt-out or opt-in choice before we share your data with third parties other than our agents, or before we use it for a purpose other than which it was originally collected or subsequently authorized. To limit the use and disclosure of your personal information, please submit a written request.
Songplates ’ accountability for personal information that it receives under the Privacy Shield and subsequently transfers to a third party is described in the Privacy Shield Principles. In particular, [website name] remains responsible and liable under the Privacy Shield Principles if third-party agents that it engages to process the personal information on its behalf do so in a manner inconsistent with the Principles, unless Songplates proves that it is not responsible for the event giving rise to the damage.
In compliance with the Privacy Shield Principles, Songplates commits to resolve complaints about your privacy and our collection or use of your personal information transferred to the United States pursuant to Privacy Shield. European Union and Swiss individuals with Privacy Shield inquiries or complaints should first contact Songplates .
If your Privacy Shield complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms.
- DO WE COLLECT PERSONAL INFORMATION FROM CHILDREN?
The Services are for individual’s age 18-years-old or older. Songplates does not intend that any portion of its Services will be accessed or used by children under the age of 18, and such use is prohibited.
While we encourage parents to use our Services as a family activity with their children, we recommend carefully monitoring any Internet activities (including use of the Services) engaged in by their children. If you are a parent or guardian of a child under the age of 18 and believe he or she has disclosed personal information to us please contact us.